Return & Refund Policy

Return & Refund Policy
Last Updated: [October 15, 2023]

Thank you for choosing our products! To protect your rights, please inspect goods upon delivery. For quality issues or shipping errors, follow this policy for returns/exchanges.

Section 1: Scope
This policy applies to all website products, ​excluding:

• Customized items (e.g., engraved accessories, personalized gifts)
• Virtual products (e.g., e-books, digital gift cards)
• Items marked ​**"NON-RETURNABLE"** on product pages
  All returns/exchanges must comply with ​local consumer laws and this policy.

Section 2: Time Limits

• ​Quality Issues:
  Apply within ​15 days of delivery
• ​Wrong/Missing Items:
  Contact support within ​48 hours with documentation (e.g., unboxing video)

Section 3: Return Process

1. ​Contact Support:
   Email ​**[info@kitertech.com]** with:
   ✅ Order number
   ✅ Detailed issue description
   ✅ Clear photos/videos of the problem
2. ​Review:
   Response within ​1-3 working days
3. ​Return Shipment:
   • Ship to provided address (notified upon approval) via ​trackable method
   • Include original packaging, tags, and accessories
4. ​Resolution:
   • ​Refund: Processed to original payment method in ​3-15 working days post-inspection
   • ​Exchange: Shipped within ​48 hours of approval

Section 4: Return Requirements
Items must be:

• ​Unused with original tags attached
• Free of damage, odors, or modifications
• Include ​all manuals/accessories
• Provide ​proof of purchase (order confirmation or invoice)

Shipping Costs:

• Non-quality issues: Customer pays return shipping
• Quality issues/wrong shipment: We cover shipping (submit freight receipt)

Section 5: Invalid Cases
Returns/exchanges denied if:

• Items show usage traces, damage, or missing parts
• Application exceeds time limits
• Original packaging missing or damaged
• Product falls under "non-returnable" category

Section 6: Refund Details

• Refund amount equals ​actual payment (excluding coupons/points)
• Used coupons will not be reinstated

Section 7: Additional Terms

• ​Shipping Damage:
  Refuse damaged parcels at delivery and contact us immediately
  Subsequent claims require ​carrier’s damage report
• Policy updates posted on website. ​KITERTECH reserves final right of interpretation

Customer Service
Email: info@info@kitertech.com
Hours: Mon-Fri 09:00-18:30